With the completion of our Strategic Priorities 2015–2019, we reflect on our achievements against the identified outcomes.
To be a recognised leader in the Australian health sector for the provision of high-quality care
Introduced a new and refreshed electronic process for measuring doctor and patient satisfaction and collecting insights for improvement.
Improved our clinical KPIs.
Progression of discussions with health fund partners around quality measures to increase transparency and assist consumers.
More than doubled our research outputs.
Exceeded My Hospital benchmarks for care.
To significantly increase our investment in information, analytics and technology
Appointed an executive at Group Director level to lead the function, review the operating model and ensure capability in this space.
Invested in a significant number of digital and technology projects, including:
• Introduction of Clinical Command Centres in our hospitals to provide digital tracking of patient progress in theatres
• Development of the Doctor Connect app to provide our specialists with convenient and secure access to patient information
• Introduction of the use of virtual reality tools to increase surgical precision in complex surgery
• Opening of a new industry-leading technology-enabled home for people with a complex intellectual disability, through St John of God Accord
• Purchase of robotic surgery equipment at St John of God Subiaco, Murdoch, Berwick and Bendigo Hospitals
• Launch of a new website
• Launch of Pulse, a new caregiver communication app.
Increased agility in responding to changes in our environment and in implementing our plans
Standardised and rolled out 14 clinical programs, improving patient safety.
Standardised a range of complex processes, such as manual handling.
Harmonised and reduced the number of enterprise bargaining agreements.
Conducted strategic reviews of St John of God Foundation, Social Outreach and Digital & Technology and commenced implementation of recommendations.
Introduced electronic workflow in some critical areas.
Improved and enhanced risk reporting and rolled out new reporting system.
Improved outcomes in occupational health and safety through a concerted strategy and focus on key risk areas.
Deeper partnering with key stakeholders
Increased our public contract work, partnering with governments to meet community need.
Took a greater leadership role in Catholic healthcare, including providing expertise to Catholic Healthcare Australia (CHA).
Completed the transition of Marillac Services from the Daughters of Charity, expanding our work in the Catholic disability sector.
Grew the number of undergraduate nursing, medical and allied health clinical placements in our hospitals and services.
Increased our focus on working with consumer councils and focus groups and grew patient and community feedback channels.
Grew our media activity and positive media coverage.
Rolled out initiatives under our Disability Access and Inclusion Plan.
Worked with Reconciliation Australia to develop our Innovate Reconciliation Plan and rolled out a range of programs developed in partnership with Indigenous groups such as Career Trackers Partnership, a national supply contract, and established an Aboriginal health team to help us provide culturally appropriate care and improve health outcomes for Aboriginal and Torres Strait Islander peoples.
Capital optimisation
Opened the new 367-bed St John of God Midland Public and Private Hospitals, on time and within budget, under a public private partnership with the Western Australian Government.
Undertook a significant number of redevelopments at our hospitals and in our services, including expansions of St John of God Murdoch, Bendigo, Ballarat, Geelong, Bunbury and Frankston Rehabilitation Hospitals and St John of God Accord Greensborough site, and achieved targeted business and community benefits.
Constructed and built the new 126-bed St John of God Berwick Hospital, in an innovative funding arrangement with Northwest HealthCare (previously Generation Healthcare REIT).
Acquired what is now St John of God Mt Lawley Hospital and took over the operational contract of Hawkesbury District Health Service.
Improved our procurement processes and established a group-wide procurement team.